Job Description

Job Summary

To coordinate the logistical, administrative, and financial elements of customer orders within a busy kitchen and bathroom showroom. This role ensures a seamless experience from sale completion, order confirmation, through to furniture delivery and customer delivery ready for installation, working closely with design, finance, and warehouse teams while maintaining regular contact with customers to ensure satisfaction and timely payment.

Responsibilities

Order & Logistics Coordination:

Check and verify order confirmations from suppliers for cost and product accuracy.

Liaise with the Design Survey Consultant to ensure customer designs and measurements are correctly reflected in final orders.

Coordinate delivery schedules and monitor goods to ensure they arrive complete and in good condition.

Organise and oversee product remedials, replacements, or site technician visits when required.

Maintain detailed and accurate records on CRM system of all order statuses, deliveries, and communications.

Customer Service & Communication

:

Provide regular updates to customers on order progress, delivery schedules, and issue resolutions.

Be the main point of contact for customer queries, concerns, or post sale.

Ensure all customer interactions are handled with professionalism, empathy, and attention to detail.

Finance & Administration:

Raise invoices promptly upon sale confirmation or delivery.

Take customer payments (in person or by phone) and issue receipts as required.

Follow up to ensure outstanding balances are collected in a timely manner.

Raise Purchase orders and liaise with suppliers

Work closely with the Finance Department to track accurate costings, assist with queries on supplier invoices, and assist with closely monitoring profit margins per project.

Support the showroom's internal reporting by updating CRM systems with order, cost, and payment data.

General Duties:

Support the logistics and sales teams with administrative tasks as needed.

Assist with stock checks, order reconciliations, and internal reporting.

Support Showroom Manager with tracking/reporting KPIs for performance, customer satisfaction, and financial efficiency.

Requirements;

Qualifications:

Business Administration, Finance, or Customer Service training (desirable)

Experience:

Minimum 2 years' experience in a logistics, customer service, or finance support role. Experience working in a showroom, home improvement, or interiors setting is highly advantageous but not essential. Experience handling invoicing, payments, and customer account management.

Skills:

Strong communication and interpersonal skills. Excellent organisational and multitasking abilities. Commercial awareness Confident in using MS Office (particularly Excel and Outlook). Familiarity with order management or CRM software. Ability to work under pressure and manage customer expectations. Attention to detail and a problem solving mindset.

Working Conditions:

Showroom/office-based role with occasional site or warehouse visits. Standard working hours with some flexibility. Occasional handling of small product samples.

Benefits:

Competitive salary Company pension. Staff discount on kitchen and bathroom products. Training and professional development. Supportive team environment within a modern, customer focused showroom.
We invite suitable candidates who are passionate about delivering exceptional customer experiences and enjoy working as part of a Team to apply for this exciting opportunity.

To apply directly please send current CV with covering letter to

caitlinbanks@inhouseltd.co.uk

or apply via indeed link

Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person