Job Description

JOB DESCRIPTION

Katto is a modern kitchenware company. From our workshop in Sheffield, we design and hand-make exceptional kitchenware with a big focus on knives. And - courtesy of our brilliant customers - we're growing very quickly. In light of this, we're hunting for an enthusiastic Customer Experience & Operations Assistant to join our office in South London.

YOU WILL BE RESPONSIBLE FOR

Respond to customer enquiries via email, telephone and Gorgias, ensuring fast, friendly, and thoughtful support Process order edits, returns, and cancellations using Shopify, CIN7, and our shipping platforms Reconcile daily payments from Stripe, Klarna, PayPal, and other payment methods, flagging any discrepancies Maintain accurate customer and order data across our systems Collaborate with warehouse and marketing teams to resolve issues and deliver great customer outcomes

YOU WILL NEED

Experience in a customer support or e-commerce admin role desirable Confident using tools like Shopify, Gorgias, and spreadsheets Excellent written communication and problem-solving skills Comfortable with multitasking and switching between systems Highly organised and detail-driven

ABOUT US

We want Katto to be a lively, inclusive and diverse place to work. And with this in mind we'd love to hear from people of all ethnic origins, national origins, genders, races, colors, religious beliefs, disabilities, sexual orientations, ages and marital statuses. So long as you're good at the job and kind, that's good enough for us.

Job Type: Part-time

Pay: 13.00-15.00 per hour

Expected hours: 20 per week

Work Location: In person