Job Description

Christopher Farr Cloth is looking for an enthusiastic, motivated, and driven Customer Service & Operations Assistant to join our head office team in London. The candidate must have a degree in a subject related to Textile Design. If you are looking to gain experience and take a step forward in your career, we would love to hear from you.

A small introduction to Christopher Farr - the rug company was started in the 80s by artist and designer Christopher Farr who set out to unite heritage textile craftsmanship with contemporary design vision. Along with Christopher's own work, we are privileged to collaborate with a considered roster of international artists, architects, fashion designers and other visionaries. The Cloth division was a natural progression in 2000 and is underpinned by a commitment to the finest materials, traditional craftsmanship and collaborations with both contemporary artists and archival collections such as Anni Albers and Raoul Dufy. Today the collection encompasses fabrics, wallcoverings, passementeries and accessories reflecting a passion for time-honoured textile production processes and an intellectual yet playful approach to design and experimentation.

Reporting to our Global Operations Manager your responsibilities will include (but will not be limited to) the following:

Act as first point of contact for inbound phone and email enquiries, providing professional and friendly customer service. Input sample requests through our CRM system for showrooms, agents, and clients globally, including memo replenishments for the USA showrooms. Manage, approve, and set up all trade and retail account requests globally, that come via our website, or otherwise. Handling customer queries relating to pricing, stock availability and order status. Communication with the logistics team to ensure timely despatch and delivery of samples and urgent shipments. Schedule shipments, and solve any issues related to these. Monitor and replenish sample stock, using IT systems to manage stock levels and reorder as needed. Assist with updating pricing in our CRM system when suppliers implement increases. Track and follow up on returnable samples, ensuring timely returns and clear communication with clients. Provide operational and administrative support to the team, including CRM updates and data entry. Cover department stakeholders during annual/sick leave, ensuring continuity of operations. Support ongoing improvements in sales processes, suggesting workflow enhancements and participating in process documentation.
Requirements

Proficient in the Microsoft Office suite. Eager to learn, positive and self-motivated. Graduate in Textile Design (or related field). Organised, hardworking and meticulous with an eye for detail. Strong communication skills. Thrives in a fast-paced working environment. Excellent time management and ability to adapt to change. Enjoys working as part of a team.
Please apply with a CV and cover letter to Hannah Nash hannah@christopherfarrcloth.com We will endeavour to get back to you within 48 hours.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person