Job Description

Purpose

As part of a growing company, you will be responsible for providing frontline support to customers and to the wider business, including supporting our key account customers. With guidance from the Customer Experience Manager and working alongside the Key Accounts Team and Customer Experience team, you will be providing support to customers, key accounts and sales functions within the business.

Responsibilities

Day-to-day duties will involve, but are not restricted to:

Providing administrative support to all office functions

Nurturing and taking care of key accounts

Communicating with external suppliers and placing orders

Ensuring data entry is accurate

Answering customer phone calls and emails

Creating quotations

Taking payments over the phone

Processing sales orders

Supporting on and completing tender applications for supplying furniture for contracts

Completing follow up calls and e-mails with customers

Compiling information for, and writing case studies for the internal newsletter

Covering holidays and absence

Using CRM system to log enquiries and complaints

Using CRM system to identify and chase leads

Key Requirements & Skills

Essential:

IT skills, including Microsoft packages

Well organised and able to multitask

Time management and ability to work to deadlines

Resilience and the ability to remain calm under pressure

Strong communication and customer service skills

High attention to detail and accuracy of data entry

Self-motivated and willing to learn

Enthusiastic team player with a can-do attitude

Punctual and reliable

Ability to problem-solve and negotiate

Pro-actively resolving issues before they arise

Desirable:

Experience of working on NetSuite and/or Zoho

Previous experience within the furniture industry

Previous experience in Key Account handling

Previous experience in Sales

Previous experience in Customer Service

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking Life insurance On-site parking
Ability to commute/relocate:

Grantham NG31 7AA: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person