Optimum Medical have an opportunity for a Customer Experience Specialist to join our fantastic team!
As a Customer Experience Specialist you must possess a passion for healthcare and have an unquestionable desire to provide the best patient experience, allowing you to spend time with patients and contribute to making a real difference to their lives. Supporting customers to return to their daily routine by finding the product that suits their needs, you will aim to find the best solution for them.
Optimum Medical's vision is to transform healthcare by enhancing the lives of patients and caregivers through quality products and exceptional service. We offer a range of products to the UK & International markets including healthcare lubricants and urology products, alongside our exceptional patient care and home delivery service, Vyne. We strive to seek opportunities to ?
'Constantly ?Create? Better'
?wherever we can.
Responsibilities
As part of our team, you will:
Proactively contact existing and prospective customers for feedback on services and product usage
Provide expert advice across a range of product areas including urology, stoma and nephrostomy
Identifying and assessing customer needs related to product enquires and sample requests
Drive sales and conversion to the Vyne service and product ranges
Guide users through product selection and usage
Manage sample orders and provide meaningful follow-up
Deliver exceptional, empathetic customer experiences whilst seeking valuable feedback
Show sensitivity to the needs of the customer, including the need for confidentiality and discretion at all times
Develop strong relationships with the customers to support retention and growth
This is not a cold calling role. Instead, you will respond to real challenges that customers are facing, offering compassionate customer service and clinically informed solutions.
Requirements
Experience in a telephone based customer experience/service/care role
Experience in outbound calling, telesales or a target driven environment is desirable
Motivated by making a difference to people's lives
Excellent communication skills
Empathetic, compassionate and supportive listening skills
Motivated by making a difference to people's lives
Comfortable working to performance targets
Confident to receive and contribute feedback to constantly create better
Our offering:
Personal bonus scheme plus a company bonus scheme up to 4k per year
Salary circa 27,000
27 days holiday, plus bank holidays and the option to buy/sell up to 5 days in a year, plus a volunteer/charity day
Health Cash Plan available which means you can claim cashback on healthcare & wellbeing treatments,
24/7 confidential GP Anytime service and Employee Assistance line for all our employees.
Mental Health first aiders and a Life Assurance (3x Salary) plus pension plan available to all.
Free Car Parking
A friendly open plan office environment with free tea and coffee, fruit and regular social events
At Optimum Medical
we?LISTEN, we?CREATE, we?MAKE IT HAPPEN, we CARE,?and we?HAVE FUN!
Please note, the successful candidates will be subject to pre-employment checks including 2 satisfactory recent references, qualifications checked (if relevant) and right to work documents.
Optimum Medical is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This?aims to remove unfair and discriminatory practices and to encourage full contribution from its diverse community. Optimum Medical is committed to actively opposing all forms of discrimination
Job Types: Full-time, Permanent
Pay: 25,500.00-27,500.00 per year
Additional pay:
Bonus scheme
Performance bonus
Benefits:
Additional leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Life insurance
On-site gym
On-site parking
Schedule:
Monday to Friday
Work Location: In person
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