Job Description

Job Overview

We are seeking a dynamic and motivated Customer Experience Leader to join our team. This role is pivotal in ensuring that our customers receive exceptional service and support throughout their journey with us. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a passion for enhancing customer satisfaction. As a Customer Experience Leader, you will be responsible for supervising a team, analysing customer feedback, and implementing strategies to improve overall service delivery.

Duties

Lead and supervise the customer service team to ensure high standards of service are maintained. Analyse customer feedback and data to identify trends and areas for improvement. Develop and implement training programmes to enhance the skills of team members. Foster a positive team environment that encourages collaboration and professional growth. Communicate effectively with customers, addressing their concerns and resolving issues promptly. Monitor performance metrics and report on team achievements Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

Experience

Proven experience in a supervisory or management role within a customer service environment. Strong leadership skills with the ability to motivate and inspire a team. Excellent communication skills, both verbal and written, in English. Demonstrated analytical skills with the ability to interpret data and make informed decisions. Previous experience in enhancing customer experience through effective strategies is an advantage.
Job Types: Full-time, Permanent

Pay: 27,256.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person