Job Description

Location:

Wick St Lawrence (Free On-site Parking)

Pay:

12.60/hour

Hours:

Full-time | Monday-Thursday 8:30am-5:30pm, Friday 8:30am-3:00pm

No Weekends

Are you super organised, confident on the phone, and love helping people? We're on the lookout for a

Customer journey coordinator

to join our small, friendly office team and take charge of keeping our mobile technicians' diaries running smoothly.



You'll be the first point of contact for customer calls, bookings and email enquiries -- ensuring every customer gets a great experience from the very first contact.



What You'll Be Doing:


Handling incoming calls and website enquiries Managing technician schedules using our live diary system Sending appointment confirmations and feedback requests Taking secure card payments Making follow-up calls to customers and contracts Typing and sending customer contracts and documents General admin and team support

What You'll Need:


Confident with Outlook, Word, and Excel Excellent written and verbal communication Previous experience in customer service or admin A proactive, positive attitude (we're a fun, fast-paced team!) Great attention to detail and the ability to multi-task Bonus if you have sales experience or know the Bristol/Weston/Glos area!

What You'll Get:

12.60/hour - reviewed annually

No weekend work - ever!

28 days holiday + 1 extra day every year you're with us

Monthly rewards - win vouchers, bonuses & more

Staff & family discount on our cleaning services

Full training & ongoing support

Easy online holiday booking & payroll system

Free on-site parking

Please note:

Our office is based in Wick St Lawrence, which isn't well served by public transport -- so your own transport is a must.



Ready to join a company that actually values you?



Hit

Apply Now

and send us your CV - we'd love to hear from you!