Job Description

Customer Operations Coordinator (Part-Time)

Location:

Brighton (Office-Based)

Hours:

10:00-14:00, Monday to Friday

Salary:

13,000 - 14,560 per year (dependent on experience)

The Mission: Your Role

This role is the engine of our customer promise. You are the sharp, focused mind ensuring our life-saving technology is dispatched flawlessly, and the calm, confident voice on the phone when our customers need help.

Your mission is to execute our daily operations with precision while providing the clear, compassionate support that defines our brand. You will ensure our systems run smoothly and our customers feel valued. This is not a back-office admin job; you are on the front line of our promise to deliver peace of mind.

Core Responsibilities

Operations & Order Management:

Flawlessly execute the daily order workflow, maintain pristine data integrity across all systems, and continuously improve our processes.

Customer Communication & Support:

Provide timely, empathetic support via phone and email, solving problems with precision and representing the helpful voice of our brand.

This Role Is for You If...

You have extreme ownership and a bias for action. You are a process-driven improver, compelled to make things better. You treat details with surgical precision. You are a clear, confident communicator.

What We Offer

A critical role in a company with a clear and important mission. A calm, focused, and professional work environment. Full training on our systems and operational processes.

To Apply:

Please email your CV to

careteam@helpalert24.co.uk

. A short, clear covering note is welcome.

Job Type: Part-time

Pay: 13,000.00-14,560.00 per year

Expected hours: 20 per week

Benefits:

Casual dress Company pension Employee discount On-site parking Sick pay
Application question(s):

This is a part-time role based in our Brighton office, Monday to Friday, from 10am to 2pm. The salary is 13,000 - 14,560 (experience dependant). Do these core requirements work for you? You notice a likely typo in a customer's shipping address. The courier is due to collect the parcel in one hour. What are your immediate next steps? You are asked to complete a manual data-entry task that takes 30 minutes every week. You quickly realise that you could spend one hour, just once, to set up a simple automation that would do the same task in 2 minutes.
Work Location: In person