Job Description

The role:

Up to 26,000 DOE

We have an exciting new opportunity for a full-time

Customer Relations Executive

to join our multi-skilled Relations team at our centrally located head office in Weston-super-Mare.

The purpose of this role will be to make contact with our existing customers (we call them members) to identify opportunities. Your goal will be to help our company grow by increasing our levels of service and support.

You will be calling businesses who are already familiar with our services, providing them with excellent customer service and highlighting the additional benefits available to them.

As you develop in the role, you'll get to know your way around our systems and processes, but we don't expect you to have all the answers straightaway; you'll have a friendly team around you who will provide you with all the training you need to hit the ground running.

We're looking for someone with ambition and enthusiasm who can get going quickly; you'll need to be interested in learning new skills and comfortable speaking to people over the phone.

This is an office-based role.

Key responsibilities:

Making outbound contact (via phone and email) to our ever-growing member base Providing information about our services and suppliers and responding to questions and queries Grow your existing customer base by introducing new categories and suppliers Asking questions to understand customer requirements Managing your own call lists and sending and scheduling phone and email follow-ups Managing and updating customer information in our CRM system (training provided) Resolving customer and supplier queries

Essential skills:

Confident, friendly and professional with excellent telephone manner Comfortable making calls and working within a busy office environment Proactive and self-motivated with a positive can-do attitude A passion for delivering exceptional customer service Excellent verbal and written communication skills Good IT skills, including good knowledge of MS Office (Word, Excel) Strong organisation and prioritisation skills.

Desirable skills:

Previous telesales, telemarketing or customer service experience (in any industry) Interest or experience within the food and drink industry - restaurants, bars, hotels (because most of our members are hospitality businesses).

Package and benefits:

If we believe you're the right person for this role, we'll structure a salary and benefit package just for you, with clear career progression and the opportunity to develop your career.

You'll also receive:

26 days holiday, plus your birthday, bank and public holidays, option to buy extra holiday Bonus scheme Company pension Full training and personal development plan Collaborative, fun and friendly working environment Regular team socials A kitchen full of free drinks and snacks (we work with lots of food/drink suppliers!)
Immediate start required.

About us:

We're an ambitious, diverse and friendly group of people who are focused on being the very best at what we do.

Regency Purchasing Group is a nationwide buying group with over 5,000 members and an extensive network of suppliers. We're a B2B business helping organisations save time and money by using our collective purchasing power to achieve the best pricing for our members.

Our company has been recognised as one of the best businesses in Somerset - we were awarded Business of the Year at Business Leader Awards 2022, Large Business of the Year and Rebuild and Thrive awards at the Somerset Business Awards 2022 and Family Business of the Year at the Scale-Up Awards 2022. You can find out more about our business here: www.regencypurchasing.co.uk

About you:

We're looking for someone who's really willing to invest in this role and our company and in return, we're offering all the support, training and personal development required to allow you to progress and develop your career within our business.

Being a self-starter is essential. We want to find the very best people to join our already exceptional team. You will be given ongoing support and guidance, but you will also receive full autonomy to manage your own workload and priorities to achieve everything that you want to achieve and more...

If you think this could be you, we'd love to hear from you.

Job Type: Full-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company pension
Work Location: In person

Reference ID: Regency CustomerCo
Expected start date: 05/01/2026