Job Description

First year OTE 60-65K


Care Home Based


Full time


We have an exciting new role for a Customer Relations Manager based at Newbury Grove care home in Newbury. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Scarlet House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.


Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee. Promote the care home and drive enquiries through events, sponsorships, and PR. Communicate accurate information to prospective clients about our facilities, services, and prices. Monitor competitor landscape and identify market opportunities. Collaborate with the Home Manager and Head of Departments. Complete all required reports accurately and on time. Available for evening and weekend meetings and events as required.

What We're Looking For:


Consultative sales approach Self-motivated, flexible, and enthusiastic. Collaborative, sharing ideas and information. Highly organised, managing multiple priorities. Customer service oriented.

Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care. Supportive, inclusive team environment. Competitive salary and commission structure alongside a comprehensive benefits package. Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!


About Us:


Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

At Winchcombe Place care home in Newbury our dedicated team will help your loved one to continue living a busy and fulfilling life.

Our purpose-built care home in Newbury opened in April 2014 and provides a full range of care services for older people, including residential, short-term respite care and even sensitive end of life care.


When you first visit Winchcombe Place care home in Newbury we think you'll be pleasantly surprised. Think five star hotel rather than care home. We believe that living in a care home should be just as good as living in your own home - in fact, we strive to make it even better. So close by reception you'll find our hair and beauty salon, where residents can be regularly pampered; there's a coffee shop where they can relax with visitors over a cup of coffee and a slice of something delicious. There's even a cinema, where residents can catch the latest releases and Hollywood classics.


Scattered around the rest of Winchcombe Place are other great spaces for relaxing or doing activities, including a library, vintage-themed lounge and an arts and crafts room.