Job Description

Join our Team at Finlake Holiday Park!

Location:

Finlake Holiday Park, TQ13 0EJ

Salary:

35,000

Hours:

Full-time, 40 hours per week

Job Type:

Permanent

Are you a natural leader with a passion for creating unforgettable guest and owner experiences?

At

Haulfryn

, we pride ourselves on delivering exceptional stays that inspire loyalty, joy and connection. We're now looking for a

Customer Relations Manager

to lead our dedicated team at

Finlake Holiday Park

, ensuring every owner, guest and member enjoys a seamless and memorable experience from arrival to departure.

This is a fantastic opportunity for a confident, people-focused professional

who thrives on building relationships, driving service excellence and leading with care.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here's what we offer:

Competitive Salary

Discounted Holidays

at our picturesque UK holiday resorts

Discounted Meals

at on-site restaurants

30 Days Holiday

(including bank holidays), increasing to 35 days with service

Company Sick Pay

Pension Scheme & Life Assurance

Continuous Training & Development Opportunities

Be part of a company with 90 years of family values

and a commitment to sustainability

What You'll Do

As

Customer Relations Manager

, you will:

Lead, coach and develop the Customer Relations team

to deliver exceptional service and fulfil their potential.

Oversee the day-to-day delivery

of owner, member, and guest experiences across the park.

Manage key guest services

including reception, concierge and cleaning partners to ensure consistent standards.

Proactively communicate

with owners and guests, sharing updates, stories and information in engaging ways.

Resolve customer queries and complaints

professionally and efficiently, implementing continuous improvements.

Oversee all relevant systems

and registers (e.g., ANPR, Freshdesk, owner and guest records) to maintain accuracy and compliance.

Coordinate local marketing, membership communications and community events

.

Support financial administration

tasks including petty cash, debt management and credit reconciliation.

Ensure compliance

with health, safety and security procedures, working closely with the security team.

Deputise for the Park Manager when required.

Who We're Looking For

You'll bring:

Proven experience

leading and developing a customer service or guest relations team.

Excellent organisational, communication, and interpersonal skills.

A proactive, calm, and professional approach

to problem-solving and service recovery.

Experience

in hospitality, leisure, or property environments (advantageous but not essential).

Strong computer literacy

, including Microsoft Office and familiarity with customer management systems.

Confidence handling sensitive information

and maintaining confidentiality.

A passion for creating exceptional experiences

for customers and colleagues alike.

Full UK driving licence

(preferred).

Why Choose Haulfryn?

With 90 years of expertise, we're proud to be one of the UK's leading holiday resort operators. What sets us apart?

Exceptional Locations:

Work in a place that inspires.

Family Values:

Join a supportive, community-focused team.

Nurturing Nature:

Sustainability is at the heart of what we do.

If you're ready to lead with warmth, confidence and purpose

and to make a real impact -

we'd love to hear from you.

Apply today

to join Haulfryn as

Customer Relations Manager

at

Finlake Holiday Park

.




In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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