Job Description

Customer Relationship Associate

Position

: Customer Relationship Associate

Location

: Minimum 3 days per week in our Sheffield support centre (17 Europa View, Sheffield Business Park, S9 1XH)

Contract type

: 40 hours per week, predominately Monday to Friday but must be flexible

Rate

: 28,672 per annum

This is an exciting opportunity to work for a forward-thinking and growing provider, as our Customer Relationship Associate!

Reporting to the Business Development Manager, you'll take responsibility for promoting and communicating Exemplar Health Care's service offering. This will include keeping our existing key contacts up to date with bed vacancies and exploring new contacts within ICB's, Local Authorities, Clinical Commissioning groups etc.


We have an exciting and ambitious growth plan that aims to greatly expand our existing portfolio of homes over the coming years. We are therefore looking to further enhance our established Business Development/Customer Relationship function with the addition of this new role.


You'll work as part of a highly motivated, successful, and driven team who are committed to driving the occupancy of our homes while ensuring our values are at the centre of everything we do.

About Exemplar Health Care

Exemplar Health Care is one of the country's leading nursing care providers for adults living with complex needs.


We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.


As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About the role

As a Customer Relationship Associate with Exemplar Health Care, you'll take responsibility for the promotion and communication of our service offering within our homes.


The role is varied, but as a general guide your responsibilities will involve the following.


As a Customer Relationship Associate, you'll:

f

ollow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team research and identify potential referrers that have service users on their case load who could benefit from our services initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest clearly and effectively communicate the features, advantages, and benefits of the services our homes offer schedule appointments or demonstrations for interested referrers to further discuss or visit our services update and maintain accurate records of interactions, prospects, and customer information coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved
raise Exemplar Health Care's profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.

Download the job description for a full list of responsibilities.

About you

Above all, you're someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.


You'll also have:

natural charisma - the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say resilience - the ability to move straight on with the next call and remain upbeat even after dealing with a difficult contact I.T. skills - quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time organisation - planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking natural positivity and enjoy engaging with others, as well as working alone.

What we offer

We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check electric car salary sacrifice scheme 24/7 counselling and support Blue Light Card eligibility.

How to apply

Sound good? We'd love to hear from you. Click the button to 'APPLY NOW'.


For an informal chat about joining us, please contact our recruitment team on recruitment@exemplarhc.com or call 01977630908