Job Description

A great opportunity is available for a Customer Relationship Manager to join a growing manufacturing company based in Keighley, West Yorkshire. Offering a competitive salary, along with a 4 day working week!

The Company

NSF Controls has a long history tracing back to its roots in the 1930s! The company holds global manufacturing and distribution relationships, exporting to 30 countries across 5 continents, with an expanding product range focusing on driving forward technological break-throughs. They are the largest supplier of solenoids and switches in Europe and a specialist in electro-mechanical assembly services. Their vast standard range of products are recognised for their superior quality and reliability with over a million assemblies built per year. Their mission is to uphold their established reputation for high quality products with first class customer interaction.

The Role

Role Requirements:

We are seeking a Customer Relationship Manager to maintain and develop strong relationships with existing customers. The focus is on managing the customer journey from enquiry through production and then delivery, ensuring high levels of service, and acting as a central point of contact across the business.

Hours: Monday - Thursday 37 hours per week (9.25 hours per day)

Salary depending on experience.

Car Driver essential.

Responsibilities

Manage and nurture relationships with high-profile customers, including global accounts Act as a project manager for customer enquiries, coordinating budgets, technical specifications, quantities, and delivery schedules Line responsibility for a Sale Coordinator team member Work closely with engineering and production teams to ensure smooth order progression Oversee pricing, quotations, and commercial aspects of customer projects Coordinate sample dispatches and manage lead times (typically 6-12 weeks) Work with export enquiries, supporting international customers Collaborate with the sales admin team, who handles day-to-day order changes, dates, and logistics Occasional customer visits UK wide

Personal Skills / Experience

Strong interpersonal skills, friendly and approachable, able to communicate effectively with customers and colleagues at all levels Must have experience working for a manufacturing organisation & 5 years+ experience in a similar role Experience of line management responsibility Highly organised and able to manage complex projects from enquiry to delivery Commercially aware, with an understanding of pricing and budgeting Willingness to learn or experience in export processes and support to international business orders

Additional Information

Alongside a competitive salary the successful candidate will benefit from:-

4 day working week (37 hrs per week, Monday to Thursday) Increased holiday allowance after qualifying period (plus Bank Holidays) Company Pension Contributory Scheme Free on site Car Parking
Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Ability to commute/relocate:

Keighley BD21 5EF: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person