Job Description

As an

Entry Level

Customer Renewals Associate

, you'll play a key role in maintaining

strong client relationships

and

ensuring seamless renewals

. You'll be:


??Managing and processing contract renewals for existing customers.

?? Building strong relationships to understand customer needs and timelines.

?? Working closely with account managers to support retention strategies.

?? Handling renewal documentation and ensuring accurate records.

?? Identifying opportunities to improve the renewal experience.

?? Communicating regularly with customers via email and phone.

?? Helping reduce churn and support long-term customer success.


What Are We Looking For?


This role is ideal for someone looking to grow their career in customer success, account management, or SaaS. No renewals experience is needed--but we'd love to hear from you if you have:


?? Great communication skills - you're confident, clear, and customer-focused.

?? Relationship-building - you enjoy working with people and solving problems.

?? Organisation & reliability - you can juggle tasks and stay on top of deadlines.

?? A positive mindset - you stay calm under pressure and focus on solutions.

?? Team spirit - you collaborate well and contribute to shared success.

?? A willingness to learn - you're ready to grow your skills and take on new challenges.

Why Apply?

Career Growth

: Clear cut progression paths and active development opportunities at a company that has experienced constant growth

Supportive Environment

: Work at a Great Place to Work certified company

Diverse Experience

: Varied roles such as this can you set you up for a number of careeers in tech

How does our application process work?

Apply Online

: Upload your CV and answer a few quick application questions.

Assessment Stage

: Complete online assessments to help us gauge your skills fairly. Check out the links for more details: CCAT - Additional Information and EPP - Additional Information.

Initial Interview

: If selected, you'll have a brief video call with our Talent Team to discuss your application and learn more about our tech opportunities.

Group Assessment

: The final step is a group assessment at our Heathrow Approach office (dates to be confirmed) where you'll showcase your skills and fit for our roles.

Please Note

: Due to high interest, applications may close early. Don't miss out--apply today and take the first step towards a fulfilling career with us!



INDLOW


As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.


IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.


Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.


Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.


It's vital these mission-critical functions work first time, every time.


That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.


IRIS is a company built on hiring the best people; our people are our greatest assets.


They enable us to be the innovative, market-leading, and high-performing company that we are today.


We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.


These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.


IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.


This is why we work to create an environment where employees feel like they are part of a team.

Email:

IRIS.HR@iris.co.uk

Phone:

0344 815 5500