Job Description

Are you interested in working in a fast-paced, technical environment, where no two days are the same? Are you looking for a career in a business that\'s growing, that can provide great opportunities for personal and professional development? Are you good with people, take pride in your work and know what good customer service looks like? If that\'s the case, then this opportunity could be for you!

Due to continued growth, our client is looking for a Customer & Sales Support Executive to join their support team. They have a great benefitS package and are offering hybrid working.

THE JOB

You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.

• Monitor the various sales and support email inboxes throughout the day, creating and process new sales orders, deal with customer queries, and handle general enquiries for further information.
• Answer inbound calls, deal with customer support queries, and redirect calls to the relevant departments where necessary.
• Deal with sales enquiries from the company website, qualify and pass them on to the appropriate Sales team.
• Assist with new quotations to new customers
• Update systems, maintain customer data and sales activity information
• Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
• Check and monitor online orders throughout the day, process and action accordingly.
• Liaise with the Sales teams to validate order information when required.
• Assist with the resolution of customer issues, investigate the root cause, apply corrective actions and suggest preventative actions moving forward.
• Respond to pricing requests using information from the Sales team.

THE IDEAL PERSON

• Previous experience within a customer service or administration role in an office environment
• Excellent communication skills (written & verbal) with a strong emphasis on professional email communication
• Professional telephone manner, able to communicate clearly and concisely to business customers.
• Proficient on Microsoft Office
• Experience in working with technology-based solutions or telecommunications is desirable but not essential

WHAT\'S ON OFFER

Permanent position

• Salary up to \xc2\xa325K per annum plus \xc2\xa3250 bonus based on company performance paid at the end of each quarter
• Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch
• Holidays: 23 days per annum, Jan - Dec, increases with service
• Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension

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Consultant

Carla Leadley

+441904629009

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