Job Description

Join a growing UK-based company specialising in custom printed cards, including plastic, NFC and RFID cards, lanyards, metal, wood, and fibre cards. We combine innovative products with outstanding service, and now we are looking for a hands-on leader to take our customer sales team to the next level.

Why This Role Matters

Our customers range from businesses ordering thousands of custom cards to individuals needing small bespoke runs. Every interaction matters. As Customer Sales Team Leader, you will play a key role in ensuring that our team delivers exceptional service while also driving sales growth.

This role is not just about managing people. It is about shaping how we support customers, how we sell, and how we grow. You will be the bridge between excellent customer care and strong commercial results.

What You Will Be Doing

You will balance day-to-day customer interaction with leadership and strategic improvements that strengthen the whole sales function. Your key responsibilities will include:

Leading and Inspiring

: Managing and motivating the customer sales team, creating a positive culture where people thrive

Handling Complex Enquiries

: Acting as the escalation point for high-value or sensitive customer issues, resolving them with confidence and professionalism

Driving Sales

: Supporting the team in advising customers, creating quotations, following up leads, and identifying opportunities to grow accounts

Building Better Processes

: Designing and implementing clear policies, procedures, and best practices that support both service and sales success

Embracing Technology

: Developing automation workflows within our CRM to streamline quoting, order handling, and customer communications

Developing People

: Creating training schedules, mentoring team members, and ensuring staff have the skills and confidence to deliver outstanding results

Analysing and Improving

: Monitoring team performance, tracking sales activity, and analysing service quality to identify opportunities for continuous improvement

Protecting Data and Compliance

: Ensuring all work practices meet GDPR and data protection standards.

Who We Are Looking For

This role is ideal for someone who loves working with customers but also thrives on leading people and driving commercial results.

You should bring:

3+ years' experience in a sales or customer service leadership role (preferably in a B2B environment) A proven ability to manage, coach, and inspire a team Strong commercial awareness and a track record of identifying and converting opportunities Confidence in handling escalations and complex enquiries Experience implementing processes, policies, or workflow improvements Excellent written and verbal communication skills Strong computer literacy and confidence with CRM systems A proactive, self-starting mindset with a passion for improvement

Bonus Points:

Experience in the print, reseller, or digital products industry Familiarity with artwork specifications, print production, or file checking Experience designing CRM automation workflows

Why Join Us?

This is your chance to make a real impact. You will be stepping into a role where your leadership and expertise will shape how we serve customers, how we sell, and how we grow.

We offer:

Casual dress and a supportive, down-to-earth workplace Regular company events Employee discounts Free on-site parking The opportunity to play a key role in shaping a customer sales function that is built for growth

Ready to Lead the Change?

If you are excited by the idea of leading people, improving processes, and driving sales through outstanding customer experiences, we would love to hear from you.

Apply now and help us create a customer sales function that is every bit as impressive as our products.

Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking
Application question(s):

Tell us about a time you helped someone on your team unlock their potential. What did you do, and what changed? When you see a process that could be smarter, how do you approach making it better? How do you turn a good customer experience into a great one, and how do you use that moment to build lasting customer relationships?
Work Location: In person