Customer Service Account Coordinator
Stafford, ENG, GB, United Kingdom
Job Description
Monday - Friday, 9am - 3pm. (with a degree of flexibility for the right candidate)
We are seeking a motivated and detail-oriented Account Coordinator to join our dynamic team. You will be reporting directly to the Customer Service Manager and will play a crucial role in supporting our account management efforts, ensuring that our clients receive exceptional customer service and support. This position requires strong communication skills and attention to detail.
Duties
Inputting daily orders onto the Road Runner transport management system. Serve as the primary point of contact for clients, addressing enquiries and providing updates on delivery status. Associated administrative tasks. Collaborate with the other departments to develop strategies for process improvement, and client retention and satisfaction. Prepare error reports and communicate to stakeholders on a daily basis Maintain accurate records of client communications and transactions. Using strong problem solving skills you will manage client information and identify and rectify errors.
Qualifications
Proven experience in a customer service, sales or account management role is preferred. Excellent verbal and written communication skills, with a focus on building relationships. A proactive approach to problem-solving and the ability to work independently as well as part of a team.
If you are passionate about providing excellent customer service and have the skills we are looking for please forward your CV.
Job Types: Permanent, Part-time
Benefits:
Company events Company pension Free parking On-site parking
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3693038
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Part Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationStafford, ENG, GB, United Kingdom
-
EducationNot mentioned