Job Description

About TrustID:

We're experts in identity document verification services, designed to make identity checks easy, from your office or remotely.



As a certified IDSP, hundreds of organisations, large and small, trust our market-leading services to simplify ID checks, protect themselves from fraud, save time and drive efficiencies.



Our ID checking products support Right to Work, Right to Rent, Anti-Money laundering (AML) and Know Your Customer (KYC) legislation as well as protecting public sector bodies such as NHS Trusts and local authorities.



Our expert document analyst team are on hand 7 days a week to offer advice and guidance on identity documents and Right to Work regulations.



Find out more information about TrustID here: www.trustid.co.uk

About the role:

Job Title: Customer Service Adviser - Full-Time



Location: Reading (Hybrid: 4 days in office and 1 day from home)



Job type: Permanent



Hours: 40 Hours per week Mon-Fri 08.30 - 17.30 (1 Hr unpaid lunch break)

Responsibilities:

We are currently recruiting an enthusiastic Customer Service Adviser to join our friendly and dynamic Customer Service team. We are looking for a bright and confident individual who wants to grow and develop within the business. The role is to support the Customer Service team with a wide variety of tasks, not limited to but including:

Answering telephone calls and resolving/redirecting where appropriate

Monitoring our shared email inbox and resolving/redirecting where appropriate

Website Live Chat monitoring

Required Qualifications and skills:

Experience in customer handling/complaints desirable

Experience in administration/office role desirable

Able to provide effective support and advice by email/telephone to customers

Confident and professional telephone manner

Excellent written/Verbal English

Keen to learn and progress with in the role


Job Types: Permanent