Job Description

Are you organised, reliable, and passionate about delivering excellent customer service? We're looking for a Customer Advisor / Administrator to join our friendly, hard-working team at Plates4Less, part of VRM Swansea.

We're a well-established, ethical business and one of the UK's leading providers of private number plates, with over 25,000 five-star reviews - more than anyone else in our industry.

The Role:

This is a vital support role within our busy office. You'll be responsible for:

Handling sensitive documentation and managing paperwork

Processing customer payments accurately

Responding to enquiries and the occasional complaint via phone and email

Maintaining clear, accurate admin and filing records

What We're Looking For:

We're after someone who is:

Committed, hardworking, positive and up for a challenge

A team player with strong attention to detail

Confident in verbal, written, and active listening skills

Methodical, well-organised, and adaptable

Comfortable with IT systems and able to manage time effectively

Previous experience on the phone is a bonus - but not essential

We also value team members who are happy to pitch in with extra hours when needed. Since we pay for every minute you work, your time is always fairly rewarded.

Working Hours:

Full-time, 42.5 hours per week

5 days out of 7, including occasional weekend shifts (8:30am-4:30pm Sat or Sun)

Weekday shifts: 8:00am-4:30pm or 9:30am-6:00pm

What's In It For You?

Starting rate of 12.21/hour, rising to 12.50/hour after probation

Paid by the minute - no rounding down

28 days annual leave (plus additional holidays for long-serving team members)

Enhanced sick leave for employees with 12+ months' service

Contributory pension

Bonuses for great work or innovative ideas

Comprehensive training and a short probation period

Free local parking

Opportunity to work in bright, modern offices with a fantastic, friendly team

Flexible opportunities to earn more with extra time, if desired

This is an excellent opportunity to join a stable, successful, and supportive company that truly values its people.

Job Types: Full-time, Permanent

Pay: 26,984.00-27,625.00 per year

Additional pay:

Performance bonus
Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Sick pay Store discount
Schedule:

Monday to Friday Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person