Job Description

Customer Services Advisor

Contract: 12 month fixed term contract

Location: Hessle, Hull, HU13 0JG

Starting Salary: 25,583 circa per annum

Benefits:

Local Government Pension Scheme (LGPS) Life Assurance (as a member of the pension scheme) 25 days holiday plus bank holidays Toll concession when commuting to/from work from the South Bank Discount on East Riding & North Lincolnshire leisure and fitness facilities Cycle to Work Scheme
Hours of work Full time

Shift 2:

37 hours per week average 5 days per week 8 week rotating shift pattern Includes 1 Saturday

or

Sunday every 4 weeks. Working hours between Monday - Friday are 9am to 5pm Working hours on Saturday

or

Sunday are 8:30am to 1:00pm

EXCITING OPPORTUNITY

We are looking for a dedicated individual to join the team here who embodies our core values:

Health and safety

is paramount - we strive to create a safe environment for all.

Unique

, and

More than a bridge

- we are an icon of the region and a symbol of connectivity, and community.

The best at what we do

- continually improving to meet the needs of our users and stakeholders.

Everyone matters

- we are committed to fostering a supportive and inclusive workplace.

Resourceful

and innovative - if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!

Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation's tolling system runs smoothly.

We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. We are looking for an individual who has experience working in a fast paced Customer Service office environment with essential experience in telephone handling, IT skills and system knowledge As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:

Provide excellent customer services in relation to customer enquiries Plan, organise and manage your own workload to ensure your contribution to the delivery of excellent customer services and accounts management is achieved Process payments for new and established tag accounts via telephone, email and post Review violation enforcement evidence and determine the appropriate course of action to maximise toll income and recover all costs associated with toll violation recovery, including determining suitability and subsequent preparation of case paperwork for further legal/enforcement action Issue violation notices as necessary and identify any evidence of possible systematic abuse Investigate and respond to customer complaints and enquiries, including making outcome decisions and recommendations within established guidelines. Use initiative to identify and resolve issues, queries, errors and discrepancies
For more information on this fantastic opportunity please see our website for the job description/person specification.

If you feel you have the right skills and would like to apply for this fantastic opportunity in the Customer Services team then please send your CV and cover letter by 12pm on

Wednesday 3rd December 2025.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From 25,583.00 per year

Benefits:

Cycle to work scheme Free flu jabs Free parking On-site parking
Work Location: In person