Job Description

We are seeking a

Customer Service Advisor

who is fluent in

German

, to join our team in providing exceptional service to our customers in the sales promotions sector. The ideal candidate will be responsible for handling customer calls, responding to emails, and validating promotion claims. This role requires excellent communication skills, technical proficiency, and a strong focus on productivity.

Hours of work: Monday to Friday (37.5h per week)

Skills and experience

Ability to speak and write in German language to a C1 ability - advanced ability Must be fluent in English, written and spoken Experience in successfully dealing with customers in a fast-paced environment Ability to concentrate and look closely at a subject or activity to deliver high quality error-free work Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel) Dedication and motivation to helping customers Professional and positive attitude Excellent interpersonal and communication skills (both verbal and written) to articulate information clearly and confidently. Ability to manage tasks without constant supervision, think critically, and solve problems on your own. Ability to work efficiently and to a high-quality standard Good understanding of GDPR practices Empathetic listening to understand and address customer needs effectively. Excellent time management skills to handle multiple tasks efficiently. Adaptability to changes in a fast-paced environment.

Main duties

Efficiently addressing customer queries via phone and email, providing quality advice/information Completing work tasks with thoroughness, accuracy and consistency, paying attention to detail. Professionally handling inbound calls from consumers and distributors Processing inbound promotional claims accurately and efficiently Resolving queries and keeping customers updated on the status of their enquiry Delivering the highest level of customer service at all times Setting an example to the team with a positive and professional attitude Making effective use of down time by assisting colleagues with other tasks Work with the management team to stay updated on product knowledge and company policies. Always ensure compliance with Clients' Service Level Agreements Fulfilling any other ad-hoc duties
Job Type: Full-time

Pay: 23,890.50 per year

Benefits:

Additional leave Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home
Schedule:

Day shift Monday to Friday No weekends
Language:

German (required)
Work Location: Hybrid remote in Gateshead NE8 3DF

Expected start date: 28/07/2025