Job Description

As a

Customer Service Advisor

in our dynamic haulage team, you will be the first point of contact for our customers. You will handle inbound queries, coordinate logistics, and ensure a smooth communication flow between clients and our internal teams. Your role will be vital in maintaining customer satisfaction and supporting our operational efficiency.

Key Responsibilities:

Act as the primary point of contact for customer inquiries, providing excellent service and resolving issues in a timely manner. Coordinate and schedule transport services, ensuring timely deliveries and pickups. Manage client relationships, ensuring their expectations are met and exceeded. Work closely with the transport team to ensure the efficient execution of routes and schedules. Handle customer complaints and issues, providing appropriate solutions and follow-ups. Maintain accurate records of customer interactions and service requests. Use the

TOP's system

for managing orders, deliveries, and customer data.

Key Requirements:

Proven experience in customer service within the transport or haulage industry. Strong understanding of the haulage and transport logistics processes. Experience with the

TOP's system

is highly desirable. Excellent communication skills, both written and verbal. Ability to multi-task and handle a high-volume workload. Strong problem-solving skills and the ability to think on your feet. Attention to detail and strong organizational skills. A team player with a positive attitude and a commitment to providing top-tier customer service.

Desirable Skills:

Previous experience working in a fast-paced environment. Ability to handle challenging customer situations with professionalism.
Job Type: Full-time

Pay: 25,799.00-32,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person