Job Description

Brook Street Recruitment is working with our client in Coleraine to recruit a new Customer Service Advisor for a 12-month fixed term contract

Responsibilities

• First line of contact for customers, greeting them and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management - Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
• Ensuring customer satisfaction at all times through delivery of the company \'Customer Commitments\', assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
• Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Required Criteria

• Be educated to GCSE standard or equivalent, including Maths and English
• Possess extremely strong administration skills
• Excellent organisational skills and the ability to adapt to changing circumstances
• Ability to communicate effectively at all levels, both verbally and written and both internally and externally
• Possess an ability to structure workload in an efficient manner and be able to cope under pressure
• Confident with telephone communication and possess a polite and professional telephone manner
• Possess an excellent level of computer proficiency
• Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
• Have the ability to work as part of a team and be able to work on own initiative
• Ensure that all written and verbal communication is of a standard that reflects the company image and guidelines
• Must have a full driving licence

This position is a fixed term contract for a period of up to 12 months to cover maternity leave.

The hours of work will be 9:00am to 5:30pm Monday to Friday and 8:00am to 1:00pm every other Saturday.

Please send CV to Colleen Farquharson via the apply link