Job Description

Key Information

The Role: Customer Care Assistant - Part Time

Location: Harlow - CM20 2FB

Working Hours: Monday & Friday 8:30am - 16:30pm / 12 hours per week / 1 hour lunch break

Join our team as a Customer Care Assistant

Join Warwick Estates as the

first friendly voice and helping hand

for our customers. You'll be at the heart of our service, answering calls and live chats from leaseholders, contractors, and directors, making sure every enquiry is handled with care and professionalism.

What you'll be doing

Be the first point of contact by phone, live chat and email, answering queries and directing enquiries quickly and professionally.

Support leaseholders, contractors, and directors with clear information and a helpful attitude.

Handle a variety of queries, relating to different departments around the business.

Provide great customer service while keeping accurate records in our systems.

Get involved in broader property management tasks as you grow in the role.

Qualifications & Skills

Essential

Possess an excellent telephone manner

1-2 years within a Customer Service environment

Good organisational skills

Good Information Technology (IT) skills

Good knowledge of Microsoft applications - Word, Excel, Outlook

Desired

A basic understanding of Property Management principles

About Warwick Estates

Warwick Estates is a trusted partner in residential property management. We work with a diverse range of clients, helping them meet their obligations under lease agreements and property law. Our team is committed to delivering excellent service, maintaining high safety standards, and ensuring residents feel secure in their homes.

Our culture is underpinned by three core values:

Team Players

- We work together to achieve great outcomes.

Open, Honest & Transparent

- We communicate clearly and with integrity.

Professional

- We take pride in what we do and how we do it.

We value our employees. Here's some of our benefits:

33 days holiday per year (inclusive of bank holidays) with an extra day's holiday for each full year of service, up to 5 days.

Flexible working

Life Insurance

Private Medical Insurance

Employee Assistance Programme

Career Development Opportunities

Paid Charity Day

Annual employee events

Parental Responsibilities Leave

Eyecare Vouchers

Pension

Apprenticeship Scheme

Payment of TPI Membership fees

New Business Commission Scheme

Employee Referral Scheme

Flu Voucher Scheme

Job Type: Part-time

Pay: 8,891.89 per year

Expected hours: 14 per week

Work Location: In person