Job Description

We are looking to recruit?a

Swedish Speaking Customer Service Advisor

. The role will be based at our Gateshead site with homeworking options available. We are looking for a candidate who has the following skills and attributes:

Ability to speak and write in Swedish to a native level Experience within a Customer Service environment (preferred, but not essential) Experience with Microsoft Office products (e.g. Outlook, Excel) A passion to go above and beyond for customers Self-motivated and a professional attitude Excellent interpersonal and communication skills Flexible and highly motivated
Key Responsibilities:

Handling inbound calls from consumers and distributors Addressing customer enquiries via telephone and email, providing quality advice and information Resolving queries and keeping customers updated on the status of their enquiry Processing inbound promotional claims accurately and efficiently Making effective use of down time by assisting colleagues with other tasks Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times Fulfilling any other ad-hoc duties
About Opia?

Opia are industry experts in consumer promotions, rewards and loyalty, working with FTSE 100, blue chip and SMEs in the UK and Internationally. Opia was acquired in December 2015 by Village Roadshow Limited an Australian entertainment and media giant.

We are trusted by world-leading brands to deliver customised retail sales promotions on a global scale. Operating in highly competitive markets, our bespoke sales promotions champion the values of our clients and capture the imaginations of their customers. Throughout our retail sales promotions, we seek to remove the purchase barrier, by offering highly attractive incentives to customers that boost engagement and achieve commercial objectives.

Throughout our extensive experience of partnering with global brands to deliver smart solutions for their sales promotions, we have handled over 2 million claims across 41 countries and in 22 languages. Our creative, market-disruptive, digital promotions sites have been viewed by over 10 million visitors, motivating high levels of customer action and increasing product sales.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Schedule:

Day shift Monday to Friday
Application question(s):

Do you have reliable internet connection to work from home?
Experience:

Customer service: 1 year (preferred)
Language:

Swedish (required)
Work Location: Hybrid remote in Gateshead NE8 3DF

Application deadline: 13/07/2025
Expected start date: 28/07/2025