Job Description

Description

The Customer Service Agent is a key member of the Asphalt and Aggregates Distribution team focused on providing excellent customer service and providing support to the Central region.

The Customer Service Agent is responsible for dealing with inbound enquiries from customers, offering admin support to the Asphalt planners by liaising with hauliers and proactive order chasing.

To positively represent the Breedon brand the Customer Service Agent offers our customers an excellent and professional service.

Key Responsibilities

Making our Customers Happy. Be proactive and innovative whilst ensuring you create an exceptional experience.
Always aiming for First Call Resolution. Our customers' time is precious, so we need you to be effective and efficient.
Being accountable for your actions. Take ownership of your customer, commit to solving their issue and be sure to set realistic expectations.
Be able to handle complaints
Successfully plan an asphalt plant and ship it the following day.
Enquiries are to be recorded on the telephone enquiry pad.
Input orders onto the Excalibur system
Add relevant notes to orders detailing any correspondence with the customer.
To keep customers informed
To conduct weekly customer surveys
To follow our values (Keep it Simple, show we care, Make it Happen, Strive to improve)

Skills, Knowledge & Expertise

To be able to perform consistently against our main KPI's: (Customer Happiness, Effectiveness, Repeat Calls).
To strive for continuous improvement with a focus on finding the right solution.
To be positive - it breeds and our customers feel it. Come to work with a smile.
Be able to work well under pressure and to multitask.
show resilience and the skill to deal with challenging customers and situations.
Show flexibility when it comes to business needs and change.
To demonstrate absolute care for our customers, our colleagues and our business.
Effective time management, adhering to administrative policies and procedures.

Job Benefits

25 days annual leave plus bank holidays
Aviva Pension scheme
Holiday Purchase scheme
Sharesave scheme
Life Assurance
Training & development opportunities
Employee assistance programme
Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands

About Breedon Group plc

Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.