Job Description

Adam Grooming Atelier, a leading luxury barbershop chain with 15 exquisite locations across Central London, 1 location in the US.

This is a fantastic opportunity to be part of an elite, high-growth company recognized for delivering top-tier grooming services in a luxurious setting. We are looking for a candidate with exceptional organisational skills, a proactive approach, and a keen attention to detail to support our operations and ensure a seamless customer experience.

Primary Responsibilities:

Providing superior customer service and professional correspondence by phone and email. Managing client feedback by responding to reviews in a timely and professional manner, and reporting reviews to operations manager for further action. Processing cancellations, no-shows, and refunds in accordance with company policies and operational needs Provide comprehensive administrative support to our operations team, including scheduling, data entry, reports and paperwork management. Process online customer orders efficiently and accurately, ensuring complete customer satisfaction. Manage procurement for all our stores, ensuring timely and cost-effective sourcing of high-quality products. Coordinate store orders and logistics to ensure a smooth supply chain across all our locations.

Key Qualifications:

Proven experience in administrative support, ideally in a retail or customer-focused environment. Strong organisational and multitasking skills, with the ability to prioritise tasks in a fast-paced environment. Excellent communication skills, both verbal and written, with a keen eye for detail. Proficiency in using MS Office Suite and familiarity with office management systems and procedures. A professional demeanour, a team-oriented mindset, and a commitment to providing top-notch customer service.

What We Offer:

In return for your hard work and dedication, we offer a stimulating work environment that encourages growth, innovation, and professional development. Take the next step in your career with Adam Grooming Atelier and contribute to our mission to provide unparalleled grooming experiences. Apply today and join us in shaping the future of luxury grooming. Adam Grooming Atelier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or protected veteran status.

Benefits:

Fast-paced environment and career progression opportunities Discounts across portfolio companies WPA medical cash plan Hospitality Rewards Birthday day off Fortnightly team lunch, Free office refreshments, Discount at Adam Grooming Atelier on products/haircuts Pension with Nest Team socials
Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Company events Employee discount Store discount
Schedule:

Monday to Friday
Language:

English (required)
Work Location: In person