Job Description

Job description

Company Overview

Reedbut Group Limited is a leading independent manufacturer of corrugated packaging based in Milton Keynes, UK. With an annual turnover exceeding 18 million and a dedicated workforce of 100 employees, we are committed to delivering high-quality packaging solutions that contribute to sustainability and combat single-use plastics.

Who we are

We're a successful manufacturing company producing high-quality boxes from board materials. We're looking for a

Customer Service & Operations Manager

to lead a team across customer service, production scheduling, and logistics.

This is a senior role with real progression potential -- including the opportunity to become a shareholder in the business.

The Role

Lead, coach and develop a small team covering customer service, scheduling and logistics. Oversee production planning to ensure orders are delivered on time and resources are used efficiently. Manage both our own fleet of drivers and external transport partners to ensure reliable, cost-effective deliveries. Work closely with suppliers, customers and production teams to keep operations running smoothly. Drive improvements in customer service, planning and logistics performance.

About You

Proven experience managing teams in customer service, operations or logistics. Strong knowledge of scheduling/planning in a manufacturing or similar environment. Skilled in building relationships with transport partners and suppliers. A hands-on leader with excellent problem-solving and communication skills.
What You'll Get

Competitive salary up to 65,000 per annum 25 days holiday + 8 bank holidays Group Life Insurance Company pension (post-probation) Annual profit-sharing scheme (10% of profits shared with employees) Genuine career progression, with the potential for

future ownership of shares in the business

. A dynamic, fast-growing environment with plenty of development opportunities
If you're a proactive leader with experience in customer service, scheduling and logistics, we'd love to hear from you.

Apply today and help shape the future of our business.

Job Type: Full-time, Permanent

Pay: Up to 65,000.00 per year

Benefits:

Company pension Life insurance On-site parking Profit sharing
Schedule:

Monday to Friday
Ability to commute/relocate:

Milton Keynes MK10 0BG: reliably commute or plan to relocate before starting work (required)

Skills & Experience Required:

Degree in Business Administration, Operations Management, Manufacturing, Logistics, or equivalent experience. Proven experience managing teams in customer service, production scheduling, or logistics, ideally within a manufacturing environment. Experience managing both internal drivers and external transport providers. Knowledge of manufacturing processes for converting board into boxes is highly desirable. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities, work under pressure, and meet deadlines. Proficiency with relevant systems (ERP, CRM, Microsoft Office).

Key Competencies:

Leadership & Team Development Customer Focus & Relationship Management Production Planning & Scheduling Transport & Logistics Oversight (Internal Fleet & External Partners) Analytical Thinking & Problem Solving Communication & Interpersonal Skills
Work authorisation:

United Kingdom (required)
Work Location: In person 5 days per week on site

Job Types: Full-time, Permanent

Pay: Up to 65,000.00 per year

Benefits:

Canteen Company pension Free parking Life insurance On-site parking
Experience:

Production planning: 3 years (preferred) Customer relationship management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person