Job Description

About us

Advantage Auto Parts is an online retailer of car part based in Coventry.

We are looking for bright, talented, and enthusiastic people to join our ecommerce customer service team. This is a permanent opportunity that will suit ambitious individuals who are looking to build a successful career in sales and customer service. The successful candidate will ideally have experience in working in a similar role.

Usual working hours are Mon-Fri 9am to 5pm or until daily tasks are completed

Main Responsibilities:

Answering Inbound telephone sales and calls
Responding to customer queries via all ecommerce channels-Ebay, Amazon, Website
Responding to customers in a professional, polite, accurate and enthusiastic manner
Highlighting benefits to potential customers
Exploring potential solutions for customers
Offering excellent customer service
Delivering / exceeding targets and KPI's
Contributing to team's success
Promoting the brand
Assisting with other ad hoc duties as and when required

The Person:

Experience working in a similar role Pays attention to detail A flexible team player Work autonomously and uses common sense Must have good computer skills A good time keeper Must speak English due to the nature of the job Understanding of ebay preferred.
Job Types: Full-time, Permanent, Apprenticeship

Pay: 7.55-8.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress Company events Company pension On-site parking
Education:

A-Level or equivalent (preferred)
Work Location: In person

Reference ID: Advantage customer service