Job Description

Established in 2010, my client is an online retailer of plastic pipe systems and building products. They provide high quality plastic building products from leading UK and European manufacturers. All their products are manufactured to the highest standards and comply with all current UK and European standards.

Their staff are friendly and efficient and have over 50 years combined experience in the plastics pipe industry. Due to increased business in the company, they are now looking for an eager individual to join their fast-paced, energetic team as a Customer Service Apprentice.

Your daily duties will include:

- Answer incoming calls in a professional manner.

- Answer emails.

- Handle customer enquiries both over the phone and on email.

- Provide customers with product and service information.

- Process orders and forms efficiently.

- Manage and resolve customer enquiries.

- Raise credits for returned goods.

- Make note on Sage ticket/admin site of all communication with the customer.

- Identify and escalate priority issues.

- Answer Paypal/Credit card queries.

They are looking for a candidate with good communication skills and someone that can plan effectively with excellent attention to detail. An interest in admin and delivering excellent customer service. You will need to be proficient in Microsoft Office Packages, have a confident telephone manner with a can-do attitude.

The role is supported by 20% off the job training and the qualification supporting this role is the apprenticeship Customer Service Level 2.

Job Types: Full-time, Apprenticeship

Pay: From 15,700.00 per year

Benefits:

On-site parking
Schedule:

Monday to Friday
Work Location: In person