Job Description

Location:

Carrington, Manchester M31

Employer:

Charles & Ivy (garden fencing and decorative screens business)

Salary:

12.21 per hour plus bonus/commission (Up to 35K OTE)

Contract type

: Permanent

Hours:

40 hours per week, including weekends - overtime available

Annual leave

: 20 days standard, plus bank holidays and an additional day for your birthday

Employee benefits

: Free on-site parking, staff discount, pension.

Introduction

Charles & Ivy has bespoke, innovative fencing and screening products made in the Far East, and are sold via their market leading e-Commerce webshop.

We have moved to newly built offices, the business has a requirement for experienced, highly motivated individuals to be a part of our team in ensuring our customers receive first class service throughout their order journey with us.

The Role / Key Responsibilities

First line of contact for all incoming customer contact Deal with the customers via emails, online chat, over the phone, or face to face Respond to after sales and delivery queries and provide product advice and delivery updates Coordinate with the internal department to find solutions and resolve matters Offer after sales care inclusive of managing the customer returns Provide excellent customer service through listening and engaging with customers

Requirements

Ability to prioritise workload and organise tasks Excellent communication skills, both written and verbal Professional and confident telephone manner Able to work on your own initiative, within a team environment Impeccable customer service skills Proven track record building and maintaining customer relationships To have previous Customer service experience, however full product training will be provided

About you

Firstly, and above all else, you will have a can-do attitude. You will be able to demonstrate high levels of competence, have good communication skills and be able to show excellent timekeeping and attendance. You will have the ability to work as part of a team and get on with others. Be honest, flexible, and willing to learn and grow.

Working at Charles & Ivy

You will join our friendly team, where business roles all work together We are never content with settling for the status quo and are always pushing ourselves to be the best that we can be 40 hours per week, including 1 day at weekend with 1 day off within the week and overtime.
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Casual dress Employee discount On-site parking
Work Location: In person