Customer Service Assistant Job in Impulse ltd

Customer Service Assistant

Sheffield, ENG, GB, United Kingdom

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Job Description

We are seeking a confident, customer-focused individual to join our team as a Customer Service Assistant on a full-time basis. This role offers an immediate start and the opportunity to make a meaningful impact in a fast-paced, supportive environment.

Key Responsibilities:

Respond to customer enquiries via phone, email, and live chat Resolve issues efficiently and professionally, ensuring customer satisfaction Provide information on products, orders, deliveries, and returns Maintain accurate records and follow up on outstanding matters Collaborate with internal departments to ensure smooth service delivery

About Us:

We are a customer-driven organisation known for delivering reliable, responsive support across all areas of our business. Our team values professionalism, accountability, and continuous improvement. We pride ourselves on creating a positive work culture where every employee is supported and encouraged to grow.

What We're Looking For:

Previous experience in a customer service or support role (preferred) Excellent communication and problem-solving skills Ability to stay calm under pressure and manage multiple tasks Proficient with office software and CRM systems A team player with a proactive approach

What We Offer:

Immediate start with full-time hours Competitive salary and benefits Full training and career development opportunities Friendly, collaborative work environment
Job Types: Full-time, Part-time

Pay: 12.00-14.00 per hour

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Day shift Monday to Friday Weekend availability
Work authorisation:

United Kingdom (required)
Work Location: In person

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