Job Description

We are seeking a motivated

Customer Service Assistant

to join our front-line team immediately. This role is perfect for someone who enjoys problem-solving, communicating clearly, and making a real impact. You'll be the friendly voice guiding customers, resolving queries, and ensuring every interaction leaves a positive impression.

What You'll Do

Provide outstanding customer support via phone, email, and live chat Handle inquiries, complaints, and feedback professionally and efficiently Maintain accurate records of customer interactions in our CRM system Collaborate with team members to improve service and customer satisfaction Support day-to-day operations with attention to detail and a positive attitude

What We're Looking For

Proven customer service experience, ideally in a fast-paced environment Strong communication skills and a genuine desire to help people Ability to stay calm and professional under pressure Basic computer skills and comfort with CRM software A team player who's reliable, proactive, and eager to learn

Why Join Us?

Immediate start - get to work and make an impact right away Friendly, supportive team culture with opportunities to grow Competitive pay and flexible working hours Training and development to boost your career in customer service
Job Types: Full-time, Part-time, Permanent

Pay: 12.00-14.00 per hour

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Gym membership Health & wellbeing programme Store discount
Schedule:

Day shift Monday to Friday
Work Location: In person