Job Description

Job description

```Duties```
- Provide exceptional customer service to clients
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently via the Prize shop redemption system
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Upsell products and services to maximize sales opportunities

- Maintain high cleaning standards, throughout the venue. I.e glass cleaning and dusting of arcade machines, and back of house ( storage areas ).

```Requirements```
- Excellent communication skills
- Active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Previous customer service experience is preferred but not required

We offer competitive pay and benefits package including:
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities

If you are a motivated individual with a passion for providing outstanding customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Types: Full-time, Part-time, Zero hours contract

Pay: 11.75-12.50 per hour

Expected hours: 16 - 45 per week

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

8 hour shift Day shift Every weekend Flexitime Night shift Weekend availability
Education:

GCSE or equivalent (preferred)
Ability to Commute:

Weymouth (required)
Ability to Relocate:

Weymouth: Relocate before starting work (required)
Work Location: In person

Reference ID: Customer service assistant/arcade attendant

Job Types: Full-time, Part-time, Zero hours contract

Pay: 11.75-12.50 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

8 hour shift Day shift Monday to Friday Night shift Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Expected start date: 01/07/2025