Job Description

Job Role Profile:

To oversee the Customer Service Department providing a comprehensive package of support and assistance to internal and external Charity customers and clients. The role is part of the Charity's middle management team with organisational and supervisory responsibilities, working 30 hours a week from the Charity's Centre base.

Core Job role Tasks:

To open the Centre daily and sign off building risk assessments carried out by staff.

To prepare a monthly rota of staff responsible for locking the building.

To oversee the Front of House reception function in terms of its effectiveness and quality of service.

To oversee transport for customers and clients attending the Social Club, Chair Exercise Class and Falls Prevention Course all delivered from the Centre base, working closely with the Charity's driver, volunteer drivers and Ring and Ride Community Transport Service.

To take cash and card payments each day from those customers and clients attending the social club and preparation of monthly invoices for those using this payment method.

To oversee the repair, maintenance and servicing of equipment and facilities at the Centre.

To oversee the ordering and purchase of goods and products for Age UK services, functions and departments.

To oversee the Charity's equipment and information asset registers.

To support the Footcare Service by providing telephone appointment reminder calls those customers booked in for treatments.

To provide 1:1 coaching and supervisory support to the Front of House Receptionist and the 131 Cafe Cook.

The post holder will have a good standard of education, a relevant business administration, office management or clerical qualification, a minimum of 5 years' administration work experience and 3 years' experience managing and supervising staff.

Job Type: Part-time

Pay: 14.64 per hour

Expected hours: 30 per week

Benefits:

Casual dress Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking Sick pay
Experience:

Management : 3 years (required) Administration: 5 years (required)
Work Location: In person