Job Description

Vivisol are currently hiring for a

Customer Service Coordinator

at our modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to complete administration and data entry, as well as telephone support for patients, relatives and healthcare professionals.

We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of 23,891 per annum, increasing after successful probation.

Hours

: 37.5 hours per week - Working on a weekly rota, starting between 7am and 10am - set for the whole week in advance

The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Primary Duties & Areas of Responsibility:

To deal with enquiries from patients in an empathetic and effective manner To contact patients, and provide first line support to all patients requiring assistance, escalating to relevant colleagues when required. Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient Investigate and resolve customer complaints and resolve complaints quickly and patiently Maintain thorough and accurate records Working with the other teams within the business to ensure a smooth process for all orders, these team include clinics, warehousing, finance and operations.

Education, Qualifications and expertise required:

Will require a Standard DBS as part of onboarding process 5 GCSE including English language and Maths or significant relevant work experience

Competencies:

Effective Telephone and clear communication skills Empathetic and a problem solver Team player Trustworthy, reliable & ethical Good organisational skills Excellent computer skills and accuracy

You'll also get:

33 days paid holiday Matched contribution pension scheme to capped percentages per position level Free on-site parking Enhanced Maternity and Paternity pay

Who we are

Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a 'Place to Grow'.

Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com

Job Types: Full-time, Permanent

Pay: 23,891.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Referral programme Sick pay Store discount
Work Location: In person