Blackwood currently has a vacancy in the role of Customer Service Coordinator working in our Customer Service Centre in Edinburgh.
At Blackwood we pride ourselves on providing the highest level of service for our customers. Though the implementation of our new Customer Service Centre we aim to ensure that all our customers receive the responses they need in a timely, professional and supportive manner. The role of Customer Service Coordinator is pivotal in achieving this aim and the organisation's customer satisfaction goals stated in Blackwood's Strategy and Business Plan.
Using your communication and customer service skills, you will manage our customer's queries and repairs requests effectively and efficiently to achieve the level of excellent customer experience that Blackwood aims for.
What are we looking for? Experienced in office administration.
Experience of dealing with internal and external customers and stakeholders
Experience in the delivery of customer services in a front-line capacity
What knowledge and skills do I need to have? Excellent knowledge of Microsoft Office365 products
Minimum of 2 years' experience in as similar role.
Qualified to HNC Level housing or administrative field or willing to work towards this.
The Customer Service Coordinator will work within the Customer Service team to deliver Blackwood's Strategy and Business Plan by ensuring all customers receive an excellent standard of service and demonstrating professional customer service and relationship building skills with all Blackwood customers and stakeholders.
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