Job Description

Are you a customer-focused professional with a passion for delivering exceptional customer service?


Do you thrive in a fast-paced environment, delivering top-quality service to customers?


If so, we want YOU to join our team at Donnelly Group, Maydown.

About the role

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At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you'll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

What You'll Be Doing

Acting as the first point of contact for customers, providing a friendly and professional service. Managing service and repair bookings, keeping customers informed at every stage. Coordinating with the workshop and parts teams to ensure smooth operations. Advising customers on service and maintenance plans to keep their vehicles in top condition. Delivering exceptional customer satisfaction through clear communication and attention to detail. The role will involve face to face and over the phone interactions with customers and colleagues.

What We're Looking For

A customer service champion with excellent communication skills. Strong organisational abilities and attention to detail. A team player who thrives in a busy, fast-paced environment. Previous experience in a Service Advisor, customer service, or administrative role

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.


Donnelly Group is an equal opportunites employer.


The company reserves the right to expand the short listing criteria to facilitate the short listing process.



What you will need


Required criteria


Excellent organisation and time management skills Previous experience in a customer service role High levels of IT competence; including MS Office and working knowledge of a CRM system A full valid drivers licence

Desired criteria


* Knowledge of vehicle parts would be advantageous