Customer Service Coordinator
Enniskillen, NIR, GB, United Kingdom
Job Description
Job Summary
With a presence in 9 countries and over 10,000 employees, Saica Group manufacture sustainable recycled paper, corrugated cardboard and flexible packaging as well as providing solutions for waste management and the recovery of waste. Our Flex division is a leading manufacturer of innovative flexible packaging solutions.
This role will involve working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end to end administrative support from point of order.
Responsibilities
Be the primary point of contact with our customers and develop working relationships with equivalent job holder within customer's site.
Deal with all day-to-day communications with the customer, including RFQs, orders, quality issues, OPAs, artwork, pricing changes & credit information, daily account management (including orders, call-offs, dispatch, manage stock levels).
Provide regular customer status updates to senior management, and provide support for field sales team.
Monthly account management, including budgets (monthly sales targets), performance reviews (quality, delivery etc).
Maintain files accurately, complete all relevant paperwork, operate to set policies and procedures established as part of company management systems.
Any other duties deemed necessary to fulfill the position.
Key Attributes:
Minimum 5 GCSEs or equivalent
Excellent oral and written skills
Up to date knowledge of all Microsoft packages
Competent user of a range of IT systems
Desirable:
Previous customer service experience
If you feel up to the challenge and you have the relevant experience, ability and enthusiasm to join a global progressive Company then forward your CV and covering letter to the Jennifer Doherty, People Manager,
Closing date for receipt of completed applications is
4.00pm on Monday 27th October 2025
We are an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: 20,000.00-30,000.00 per year
Benefits:
Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay
Experience:
Phone etiquette: 1 year (preferred)
Language:
English (preferred)
Work Location: Hybrid remote in Enniskillen BT74 4EB
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Job Detail
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Job IdJD3985734
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationEnniskillen, NIR, GB, United Kingdom
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EducationNot mentioned