Job Description

Customer Service Coordinator (FAK Bookings)

Full time, Permanent



We are looking for a Customer Service Coordinator to work within our Export Bookings team.

Excellent communication and organisational skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Bookings team to ensure export cargo bookings are handled efficiently and accurately, within the set KPI's.

Skills and experience you'll bring to us

At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.


You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.

How you will help us and what you can expect

In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their bookings shipping documents are accurate and error free. You will be the main point of contact for our customers with the ability to manage your own workload to work in line with MSC and your team's KPI's.


This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.

The key responsibilities for this role also include:

Accurate and timely processing of export cargo bookings and associated documentation, in line with agreed KPIs To understand and work collaboratively with all internal departments as and when required Ensure full recovery of all applicable costs, relative to your role Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements Supporting the team with training and coaching for new and existing members

If you feel that this is the next step in your career, please apply now.

The container shipping industry offers some truly unique career opportunities. Whether you work on land or at sea, you'll be helping to keep global trade moving and making a real impact on countless people's lives. It's an exciting, fast-paced and rapidly evolving environment - and you could be part of it with MSC.