Job Description

Smmmile is led by one of the UK's leading Invisalign providers and we operate as a Diamond II Invisalign provider. We have thriving stores in Newcastle, Bristol, Leeds and Nottingham and Glasgow. All of our stores are equipped with latest intra-oral scanners and digital x-rays. We also actively promote general dentistry through affordable monthly plans. We set a new benchmark for dentistry so this is an excellent opportunity to take your career to a new dimension, or maybe you come from a non dental background we would love to hear from you !

We are looking for an exceptional individual to join us as our Customer Co-Ordinator to deliver a premium customer experience. You will be a confident, forward thinking individual with the ability to lead our Front of House services with confidence and flair. You will be based in our fully-private aesthetic clinic right in the heart of the vibrant City Centre of Leeds.

You can expect some great training and development to support you in doing things 'The Smmmile Way'. We will also guide you fully so that you understand our mission and great culture so you will have a clear understanding of how we work so you feel fully confident to do your job. Not only that, you will also be working in our 'unique boutique setting' state of the art surroundings with the very latest artificial intelligence to enhance the patient journey. Of course it goes without saying that every piece of equipment and soft furnishings, will be brand new, all we need is you to be with us on that start up journey.

Interested ? read on!

As Customer Co-ordinator you will ensure our patients receive the ultimate 5 star experience. You will be proud to to take the lead to ensure our patients receive the red carpet treatment from the moment they step through the door to them leaving the store. Your sparkling welcome will instantly put patients at ease, reassuring them that they have made the right choice for their Invisalign care. You will be a natural at building customer relationships quickly, and your charm and expertise will be why they return to us and recommend their family and friends. As you will be the first point of contact It is essential that you have exceptional communication skills and impeccable self presentation.

The ideal candidate will have a dental nurse qualification but it is not essential. What we are looking for, is someone who's passion is in customer service preferably within a leading edge brand.

Your key responsibilities will include:

Welcome the patient to the store

Building customer relationships quickly

Using our Smmmile Viewer technology to help patient's achieve their dream smile

Ensuring the patient's visit is and experience they will remember

Raise awareness to Smmmile Dental Plans

Register patients onto our Dental Plans

Upsell sundry products

Gain google reviews

Answering the telephone

Booking consultations

Scheduling Dengro

Using Systems For Dentists Software

Check patients in for their consultations

Carry out reports for the practice manager to ensure patient care is on track

Take pride in the patient lounges to ensure they are meticulously presented

Work in collaboration with all team members

. Support all social media as required

. Take part in Tik tok reels to promote the practice

. Support local marketing

. Attend local marketing events from time to time

. Put forward ideas and suggestions to help make your practice a great success

. Maintain all health and safety procedures

. Carry out health and safety procedures appropriate to the role

The successful candidate will:

. Live and Breathe our values
Be passionate about customer care within a leading edge brand
. Thrive on supporting practice performance
The ability to work in a fast-paced demanding dental retail environment
Have an enthusiastic flexible attitude
Experience in driving marketing activities to drive growth

Hours 37.5 flexible working across Monday to Friday

What's in it for you ?

Salary Dependent on Dental Nurse Qualification Potential earnings up to 26,000 by achieving the monthly bonus Competitive holiday allowance Generous monthly bonus structure Day off to celebrate your birthday CPD paid GDC and indemnity paid (if appropriate) Extensive private dental care allowance Progression and Development Clear vision and direction Brand new beautiful boutique store Established motivated teams Strong focus to wellbeing and mental health Strong focus to employee voice and engagement

Experience:

2 customer service within a leading brand 5 star patient care
Job Types: Full-time, Permanent

Pay: 23,900.00-26,000.00 per year

Benefits:

Additional leave Discounted or free food Referral programme Store discount
Schedule:

Monday to Friday
Work Location: In person