Job Description

Role Title:

Learning Coordinator (Inside IR35)

Contract Length:

6 Months

Engagement Type:

PAYE or Umbrella

Location:

Leeds, Keighley, Wakefield, York, Harrogate, Huddersfield, Pontefract

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to a number of high-profile public and private sector clients. We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job. The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.

Roles and responsibilities

Operational administrative duties

Support learners to find learning solution, resolve general queries and signpost where appropriate.

Provide a FAQ service to learners, helping to resolve common queries.

A single point of contact for our Client/Customers

Ability to follow standard processes and identify and report any potential issues, understanding when to escalate

Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security

Deliverables

Conducting inbound and outbound 'first contact' calls with customers

Accurate data entry and processing

All calls/tasks handled in line with agreed SLA

Maintain personal compliance of operational and regulatory risk by performing required validation or security checks for all calls where required

Ensure all legislative regulatory requirements are adhered to through compliance with the complaints handling policy, training, competency scheme, handling phone calls and business standards

Be responsible, a self-starter, ensuring project level changes communicated are understood and actioned as requested

Ensure quality is embedded within the work

Develop strong knowledge of processes

Essential Experience

Experience of working in a fast-paced customer service/operational environment

Outbound and inbound call experience

Working knowledge of MS office- Excel, Word and Outlook

Good administrative ability and accuracy in capturing customer information

Articulate in both written and verbal communication

Desirable Experience

Experience of working in an operational / contact centre environment

Experience of effective relationship management

Experience in a financial environment

Has worked successfully in a target driven environment

Skills

Excellent customer service

Effective communication

Attention to detail

Computer literate

Self-Motivated

Adaptable

Thrives under pressure

Job Type: Full-time

Education:

A-Level or equivalent (required)
Experience:

administration: 1 year (required) Customer service: 1 year (required)
Work Location: Hybrid remote in Leeds LS1 4DA