Job Description

About Us:

Join

Liverpool Chiropractic Clinic

, a welcoming, professional, and growing wellness practice dedicated to helping our community live healthier, happier lives. We're passionate about delivering exceptional patient care, and we're looking for an enthusiastic

Customer Service Coordinator

to become a key part of our dynamic team.

Key Responsibilities:

As a Customer Service Coordinator, you will play a vital front-of-house and clinical support role, helping to ensure patients have a smooth, supportive, and positive experience every step of the way.

Reception & Patient Care:

Greet patients warmly and be the friendly face of our clinic Manage appointment scheduling, cancellations, and follow-ups with accuracy Answer calls, emails, and social media enquiries professionally and promptly Follow up with prospective clients and patient requests in a confident manner Discuss finance and payment plans with clarity and confidence Maintain accurate and confidential patient records Handle payments and billing queries efficiently Ensure the reception and patient areas remain clean, tidy, and welcoming

Clinical Support:

Assist chiropractors by helping perform non-invasive nervous system scans (full training provided) Safely and confidently place patients on traction benches and support them during setup Prepare treatment rooms between appointments and help maintain smooth clinic flow Observe and support patients with care and attentiveness

Requirements:

A genuine passion for helping others and an interest in health and wellness Excellent interpersonal and communication skills Comfortable discussing finance options with patients Competent with handling telephone systems and managing customer needs Strong admin skills with a keen eye for detail and multitasking Friendly, self-motivated, and happy to go the extra mile Calm under pressure with a proactive, can-do attitude Confident working both independently and as part of a close-knit team Comfortable working around physical therapy equipment and patients during treatments (full training provided) Flexibility to work between

7:30 am and 7:30 pm Monday to Friday

, and

8:30 am - 1:30 pm Saturdays

Proficiency or interest in

social media

is a bonus

What We Offer:

Competitive salary of

25,480 per year

Supportive, positive work environment Opportunity to learn and grow within a wellness-based clinical setting Free on-site parking Company pension Team events and socials

How to Apply:

If you're enthusiastic about wellness, enjoy delivering great service, and want to be part of a supportive healthcare team, we'd love to hear from you!

Please submit your CV and a brief cover letter

outlining:

Why you're interested in this role Your availability or notice period
Job Types: Full-time, Permanent

Pay: 25,480.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Work Location: In person