Job Description

Job description

Due to continued growth, we are looking for an experienced Customer Service Co-Ordinator to join the team. You must have a minimum of 2 years experience of scheduling to apply.

Hometech-UK

is the leading surface repair company in the country. Offering state-of-the art surface repairs to many sectors; our aim is to offer a repair option to almost all hard surfaces within the construction industry. This results in the prevention of upheaval, along with the reduction of waste and landfill.

We are currently recruiting for a Customer Service Coordinator to join the team on a full-time permanent contract within our customer service team at our Northampton office. Day to day you will speak with our customers, repair technicians and operations team.

Working in a busy office based in Moulton Park Industrial Estate, Northampton. We are looking for an experienced Customer Service Coordinator to join the team.

Role overview:

Assist and manage incoming calls into the office

Coordinate orders and book work in with customers, ensuring all applicable paperwork is obtained

Allocate work logistically, with customers and technicians taken into account

Place follow up calls to customers to quality check works carried out

Monitor customers to ensure activity levels remain consistent

Monitor work requests received via Outlook

Ensure feedback is logged where relevant

Skills required:

Strong experience in a similar busy and fast paced environment

Relevant scheduling and customer service experience is a must

Professional and confident manner on the telephone and through email

Competent IT skills and ability to learn new systems

Team player

What we offer:

Competitive salary

Company pension

Healthcare plan after successful 6 months' probation

Employee discounts with hundreds of retailers

Free onsite parking

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

On-site parking Private medical insurance
Schedule:

8 hour shift
Work Location: In person