Job Description

Customer Service Coordinator - Merchant Haulage

Full time, Permanent



We are looking for a Customer Service Coordinator to work within our Import Customer Service department. The role requires excellent data processing skills in accordance with department and company procedures. Ensuring all Original bills of Lading and Monies are duly received and correctly endorsed prior to release of cargoes.


At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you'll bring to us

Accurate data entry skills in numeracy, literacy and IT A flexible approach and 'can do' attitude is essential Compliance with MSC's email and telephone etiquette Destin8 & CNS knowledge Building Customer relationships Ensure high attention to detail on instructions Commercial awareness related to the Import shipment Time management Attention to detail, high level of accuracy in order to minimise errors and loss to MSC Ability to prioritise workloads and work to tight deadlines Maintain good customer relationships of new and existing business Excellent communication and team work Strong team player

How you will help us and what you can expect

Booking line deliveries and releasing merchant containers in line Maintain incoming emails effectively and efficiently Ensure all emailed releases are processed in a timely and error free basis Full and accurate completion of files and system in accordance with import process and procedures Ensure any charges quoted on the release of goods are correct Proactive communication with customers and Internal stakeholders Ensure all documents relating to the Merchant Haulage release process are correctly put into Easy file Delivery of excellent customer service, dealing with emailed release requests promptly and effectively Ensure all emailed releases are processed in a timely and error free Assist other colleagues/teams as and when required. Meet agreed deadlines and follow up action where needed.

If you feel that this is the next step in your career, please apply now.

The container shipping industry offers some truly unique career opportunities. Whether you work on land or at sea, you'll be helping to keep global trade moving and making a real impact on countless people's lives. It's an exciting, fast-paced and rapidly evolving environment - and you could be part of it with MSC.