Job Description

Are you a customer-focused professional with a passion for delivering exceptional customer service?


Do you thrive in a fast-paced environment, delivering top-quality service to customers?


If so, we want YOU to join our team at Donnelly Group, Maydown.

About The Role

At Donnelly Group, we pride ourselves on providing an outstanding customer experience. As a Customer Service Co-ordinator / Service Advisor, you'll play a key role in ensuring our customers receive the best service possible, acting as the crucial link between our customers and our expert technicians.

What You'll Be Doing

Acting as the first point of contact for customers, providing a friendly and professional service. Managing service and repair bookings, keeping customers informed at every stage. Coordinating with the workshop and parts teams to ensure smooth operations. Advising customers on service and maintenance plans to keep their vehicles in top condition. Delivering exceptional customer satisfaction through clear communication and attention to detail. The role will involve face to face and over the phone interactions with customers and colleagues.

What We're Looking For

A customer service champion with excellent communication skills. Strong organisational abilities and attention to detail. A team player who thrives in a busy, fast-paced environment. Previous experience in a Service Advisor, customer service, or administrative role

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.


Donnelly Group is an equal opportunites employer.


The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Required Criteria

Excellent organisation and time management skills Previous experience in a customer service role High levels of IT competence; including MS Office and working knowledge of a CRM system A full valid drivers licence

Desired Criteria

Knowledge of vehicle parts would be advantageous

Skills Needed

Customer Service, Establishing Rapport With Clients, Exceptional Customer Service Skills, Time Management/Organisational skills, Upselling, Exceeding Customer Expectations, Working Under Pressure

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.


Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.


We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed