Job Description

This is one of our core values and the immediate and long-term success of the business, relies wholly

on each and every person at Banner delivering on this passionately.

The attributes you will need to do this are:

A champion of exceptional customer service with a can-do attitude We are a seasonal business with periods of high-volume workload, and you will have the ability to stay calm, focused, and enthusiastic in a fast-paced environment. Adept at organising and prioritising in a rapidly changing environment, and with the flexibility of mind to multi-task with accuracy, adapting to the demands of the team and business. Providing exceptional telephone customer service in a busy, sales-driven environment. Excellent written and verbal communication skills, with internal customers, external customers, and suppliers. Office administration.

What's the job

Receiving and responding to customer enquiries via telephone and e-mail, providing an exceptional level of customer care Processing customer orders in a timely and accurate manner to achieve our internal and external KPIs. Receiving and responding to customer enquiries, providing an exceptional level of customer care Providing administrative support, including mailbox management, where required including maintaining accurate data, and other general duties as required by the business. Liaising with suppliers, managing purchase orders with our offshore factories, in line with capacity requirements. Booking in and checking incoming orders and liaising with customers for delivery. Tracking orders to ensure they arrive with the customer on the expected due dates.

What experience are we looking for

Be IT Literate with working knowledge of Microsoft Office Be a fast learner, unfazed by learning new processes and systems.

Social Environmental Responsibility (SER)

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.



Below are 5 things, we want you to build into your day-to-day responsibilities:



Switch off lights when the space is not being used.

Switch off computers at the end of every day.

If possible, avoid using one-use plastic water bottles.

Only fill up the kettle for the number of cups of hot drinks you are making.

Dispose of waste responsibly by using our recycling processes.

What are my hours and working days

This is a 9 month maternity cover ending March 2026, 40 hours a week on average, contract, Monday to Friday with no weekend work, 8.30am to 5pm.

When can I start

Immediately!

What's our location

You would work out of our Head Office located in Trowbridge with plenty of free parking.

Salary & holidays

For the temporary role, the salary will be pro-rata.


Holidays are 33 days including bank holidays.


Unusually for a retail business, we close at Christmas!

Other things you might like to know

You get 1 day of celebration leave. We offer a cycle-to-work scheme We offer access to our 24/7 WeCare initiative You can buy and sell your holidays * and so much more