Job Description

Do you have previous experience in a Customer Service and administration?

Would you like to be part of a team that supports each other and celebrates success?

Product Care Group

are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. Were looking for an enthusiastic individual to join our Customer Engagement team in

Hindley Green, Wigan

as a

Customer Service Coordinator.

In this role you will act as the main point of contact for customers & retailers, keeping customer satisfaction in mind at all times.

About the Customer Service Coordinator role

Working hours are Monday-Wednesday 8am-5pm, Thursday 8am-4pm and Saturdays 9am-1pm. + Office Days: Tuesday & Wednesday.
+ Hybrid working, working from home Monday; Thursday & Saturday.
Act as the main point of contact for customers & retailers. Be able to recognise & resolve situations of conflict during customer contacts. Ensure timely communication & support for any queries or issues. Liaise with teams across a multi-site business to ensure stock is delivered or returned to source within agreed time frame. Interpret information using multiple systems in order to provide updates relating to delivery status. To be cost conscious when undertaking activities within this role as well as recording returns, swap-outs & stock information accurately.

Whats in it for you?

You will receive a competitive salary of 25,500 per annum plus excellent company benefits including;


33 days annual leave per year (including bank holidays) plus an extra day off for your birthday! Hybrid working (Tuesdays & Wednesdays office based in Hindley Green, Wigan) Contributory Pension scheme Employee discounts off electrical appliances Cash health care plan Enhanced Maternity/Paternity leave Cycle to work scheme Life Cover (Death in Service Payments)

Our ideal Customer Service Coordinator will have the following skills and experience;

Must have previous experience using MS applications, delivering excellent Customer Service & providing administrative tasks. 5 GCSEs A-C or equivalent (including English and Maths) A levels preferred but not essential Excellent communication and investigation skills Demonstrates high level of accuracy with good attention to detail.

For Hybrid working, IT equipment will be provided however you must have your own internet connection.


If you would like to join our team as our

Customer Service Coordinator

then dont delay, click

Apply

today to be considered for this opportunity!