Job Description

Service Desk Coordinator

Are you an organised and detail-oriented professional looking for a role in a growing department? Join our team as a Service desk Coordinator, based in our London office, to support our managers with the day to day operations of our client contracts .

About the Role:

As the Helpdesk Coordinator, you will play a crucial role in ensuring the smooth operation for multiple contracts within Platinum. This position involves coordinating client requests, scheduling maintenance, and liaising between engineers and customers to deliver exceptional service. You'll be part of a dynamic team, supporting a vital service.

Key Responsibilities:

Client Coordination:

Act as the primary point of contact for clients, addressing inquiries and coordinating service requests efficiently.

Purchase Orders & Quoting:

raise any PO's or quotes to ensure prompt and effective service is delivered.

Concept or eLogbook

Experience would be ideal but no essential.

Communication:

Liaise with clients and internal teams to provide updates on service requests, engineer availability, and ongoing work.

Work Order Management:

Ensure all work orders are created, logged, and tracked through completion, maintaining accurate records.

Documentation:

Maintain comprehensive records of service activities, engineer schedules, and customer communications.

Issue Resolution:

Respond to and resolve any client concerns or service-related issues promptly, ensuring client satisfaction.

Support Engineers:

Provide administrative support to the engineering team, ensuring they have the necessary information and resources for each job.

Schedule:

Monday to Friday

Working Hours:

08:30 - 17:30

Qualifications and Experience:

Experience in a Helpdesk Role:

Previous experience in a similar service coordinator or desk role, ideally within facilities management - Desirable.

Organisational Skills:

Strong ability to multitask, prioritise, and handle multiple service requests efficiently.

Communication Skills:

Excellent verbal and written communication skills for interacting with clients and internal teams.

Attention to Detail:

Keen eye for detail to manage scheduling and maintain accurate records.

Technical Understanding:

Basic understanding of water treatment services or facility management is desirable but not essential.

IT Skills:

Proficient in using service management software and Microsoft Office Suite.

What We Offer:

Generous Holiday Package:

26 days of annual leave plus bank holidays.

Professional Development:

Opportunities for training and career progression to advance within the company.

Supportive Team Environment:

Join a growing department with a strong focus on collaboration and success.

Pension Contributions:

Employer contributions to support your long-term financial security.

Annual Salary Review:

Regular salary reviews to ensure competitive compensation.

If you're a highly organised professional looking to make an impact in a fast-paced department, apply today and become a vital part of our team at Platinum Facilities!

We are an equal opportunities employer and welcome applications from all suitable candidates. We are proud to have made the Mental Health at Work Commitment be signatories of the Race At Work Charter and be a Disability Confident committed employer.

Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Referral programme Sick pay Store discount Transport links
Ability to commute/relocate:

London EC3V 9DF: reliably commute or plan to relocate before starting work (required)
Experience:

CAFM system: 2 years (required) Building Maintenance : 2 years (preferred)
Work Location: In person

Reference ID: SDLDN-08-25