Job Description

ABOUT THE COMPANY

FISco stands at the forefront of the UK's rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of 40 million. Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.

In alignment with our growth and commitment to excellence, we are actively seeking dedicated service desk operators who are adept at navigating the challenges of a dynamic business environment. The role entails comprehensive engagement with our clients across the UK through direct telephone and email communication, addressing their facilities management needs.

We offer a competitive starting salary of 25,000; This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members.

We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. FISco UK is an ardent advocate for equality, offering equal employment opportunities and fair compensation without bias towards race, gender, religion, sex, sexual orientation, national origin, or disability.

KEY TASKS

You will play an integral role in ensuring the services we offer are delivered in a timely manner at the highest standards. You will be the first point of contact for all enquiries, so it is essential you make a good impression.

oAssist the operation teams with reactive requests, quotes and scheduled task management.

oTo take calls and respond to emails from customers being both helpful and polite.

oUtilise the Taskye (our inhouse software) and any other systems/applications deemed necessary to carry out the requirements of the job.

oInstruct suppliers to carry out work and monitor and manage them for event closure details.

oUpdate suppliers contact details for each event as appropriate.

oAssist upkeep of supplier compliance/service records/certificates and allocation to Taskye.

oEnsure building and contact information in Taskye is kept up to date and relevant.

oOther ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave.

WHAT ARE WE LOOKING FOR?

oFull training will be provided for the role, but we are ideally looking for previous experience with a customer service position- e.g. call centre, retail, hospitality or helpdesk.

oExcellent communication skills, both written and verbal.

oWillingness to exceed customer expectations.

oAbility to take initiative, prioritise and manage time effectively.

oSelf-motivated and positive attitude.

oAbility to work on your own and within a team.

oInnovative and imaginative.

oFlexibility and adaptiveness to change.

WHAT YOU'LL GET FROM US

A team where you can voice your own opinion, make an impact and where you and your experience are valued. We offer ample opportunities for internal progression, enabling you to engage in cross-training and actively shape your career trajectory within the company. Our support extends to employees eager to pursue diverse interests, ensuring your professional development is both enriching and aligned with your aspirations.

JOB DETAILS

Hours of Work: Monday to Friday 0830-1730

Salary: 25,000

Location: Arena Business Centre, 100 Berkshire Place, Winnersh, Wokingham, RG41 5RD

BENEFITS

oBrand new office building.

oPension.

oEmployee Assistance Program.

oCompany sponsored events.

oAnnual performance related bonus.

o25 days holiday plus bank holidays.

Job Type: Full-time

Pay: 23,000.00-26,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee mentoring programme Free parking On-site parking Transport links
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 01/07/2025